You have the right to cancel your order at any time before the order starts its delivery journey to you. Cancel by e-mailing us at firstname.lastname@example.org phoning us on +353 (0)1 899 1041.
In the event of you canceling your order before the order starts its delivery journey to you we will issue you a refund for the total value of your order including any postage and packaging charges. We will refund you within 30 days of the cancellation of your order.
Once you receive your order you have 30 days to decide if you wish to return it. The 30 days start from the day after you receive the goods. If you decide you would like to return the goods, the goods need to be returned to us at your own cost and it is your responsibility that the items reach us safely.
If the goods are returned in perfect condition and with their original packaging we will issue you with a full refund minus any direct costs associated with the postage and packaging.
Please note that the goods returned to us must be in a resalable format and we unconditionally reserve the right not to refund you if the goods are not returned in a suitable condition. We will refund you within 30 days of the return of your order.
For reasons of hygiene, we do not accept returns of certain products once the packaging has been opened unless faulty (for example, swim shorts).
If upon receipt of delivery you find that your goods are faulty, incorrect, missing parts or have been damaged in transit, please notify us immediately by writing to us, e-mailing email@example.com or phoning us on +353 (0)1 899 1041. You have 7 days to notify us of any issues from the date of delivery.
Our policy is to offer to repair, replace (at our own cost) or refund your purchase. In the event of the damaged goods being part of a discontinued product line, we will offer you an exchange or refund. We regret that we cannot be held liable to repair, replace or refund goods that have been damaged during the assembly of the products, or that have been altered or repaired in any way.
We also cannot be held liable to repair, replace or refund goods that have been the subject of any damage or accident resulting from a negligent, willful or innocent act or omission of the customer, or through use that is not in accordance with the manufacturer’s instructions.
In all cases where damaged products are reported to us, the items need to be returned to our offices unused. In the unlikely event that your items have a defect, e.g. missing parts, please advise us so we can arrange a dispatch of replacement parts to you as soon as possible.
Delivery times for replacement parts vary depending on the product but if they are held in stock they will be sent out on our next working-day-delivery service at our own cost.